Because we are by appointment only, our cancellation policy is in effect and your appointment is time reserved exclusively for you. Please review our cancellation policy below. If you need to reschedule or cancel an appointment, we require a minimum of 24-hour notice. Please call us at 225-328-2877 to cancel or reschedule your appointment. You may leave a voicemail message. Sorry, however, email cancellations are not accepted.
OUR CANCELLATION POLICY IS AS FOLLOWS:
MORE THAN 24 HOURS NOTICE GIVEN: Appointment will be cancelled or rescheduled at no charge.
LESS THAN 24 HOURS NOTICE GIVEN: 50% of the total service price will be charged.
FAILURE TO SHOW WITHOUT NOTICE: 100% of the total service price will be charged.
Please understand that arriving late to your appointment may limit the time available for your service. Your timely arrival is appreciated.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services. We only accept refunds or exchanges on our Skincare products. If you are unhappy with your service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns.
While we absolutely adore children, for your safety, your child's safety, and timeliness, we are not able to accommodate having children accompanied with you at your appointment.